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ISO 20000-1:2018

ISO 20000-1:2018

ISO 20000-1 Standard - Information Technology Service Management System requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this standard include the planning, design, transition, delivery and improvement of services to meet service requirements and deliver value.

All requirements specified in ISO 20000-1 are generic and are intended to be applicable to all organizations, regardless of the organization's type or size, or the nature of the services delivered.

Benefits Businesses Gain from Achieving ISO 20000 Certification

ISO 20000 certification is an international standard specifically for IT service management systems. It helps manage services and enables IT service providers to determine how to improve the quality of services delivered to customers.

ISO 20000-1:2018 – A Dedicated Standard for IT Service Management

ISO/IEC 20000-1:2018 is the first international standard for IT Service Management (ITSM). It was first published in 2005, updated in 2011, and the current version is 2018.

ISO 20000 – International Standard for IT Service Management

The standard provides a framework and requirements for organizations to establish, implement, maintain, and continually improve service delivery processes, relationship management, incident management, problem management, and change management, ensuring the delivery of comprehensive services that meet business and customer needs.