Good educational management not only brings a positive learning experience to learners but also contributes to the future development of educational organizations themselves. ISO 21001 certification provides guidance for educational institutions to establish a management system. Through this, educational management activities can be carried out more effectively and achieve the greatest possible benefits.

What is ISO 21001:2018 Certification – Educational Organizations Management System?

ISO 21001:2018 is an international certification for Educational Organization Management Systems (EOMS), developed and issued by the International Organization for Standardization (ISO). Its purpose is to provide management tools for organizations operating in the field of education.

This certification is aimed at helping educational institutions meet the expectations and needs of customers and learners. It is based on the foundation of ISO 9001 – Quality Management Systems.

However, unlike ISO 9001 which applies broadly to various industries, this certification provides a dedicated framework specifically designed for the education sector. The framework established by ISO 21001 supports the improvement of educational processes and ensures the fulfillment of customer and learner requirements.

Why is ISO 21001:2018 Certification – Educational Organizations Management System Necessary?

Education is a fundamental need in society, therefore people are highly concerned about the quality of education provided by educational institutions. Although outcomes cannot always be guaranteed, educational organizations still play an essential role in ensuring learners receive the educational quality they expect.

ISO 21001:2018 certification enables educational services to be delivered in a more effective manner. As a result, it creates personalized learning experiences for learners, especially those with special educational needs or distance learners.

By obtaining this certification, organizations can demonstrate to interested parties and stakeholders their commitment to continuously improving their educational management systems.

Who Does ISO 21001:2018 – Educational Organizations Management System Apply To?

ISO 21001:2018 specifies requirements for Educational Organization Management Systems (EOMS) when an organization needs to:

Demonstrate its ability to consistently provide, share, and facilitate the construction of knowledge for learners in compliance with statutory and regulatory requirements;

Enhance the satisfaction of learners, other customers, and personnel through the effective application of its EOMS, including system improvement processes.

All requirements of ISO 21001:2018 are generic and intended to apply to all educational organizations that provide, share, and facilitate knowledge building for learners through teaching, training, or research activities, regardless of their type, size, and the products or services provided.

Therefore, the standard applies to the management system of any organization using curricula to provide, share, and transfer knowledge.

Roadmap for Organizations and Enterprises Preparing for ISO 21001:2018 Certification

Organizations and enterprises wishing to establish a quality management system in accordance with ISO 21001:2018 will need to carry out the following:

For customers seeking ISO 21001:2018 certification, the ISSQ Quality Institute will provide a standard process set free of charge in compliance with international standards. This helps organizations quickly establish their systems without incurring consulting costs for drafting documentation.

Based on the issued procedures and the drafted procedures, organizations may issue them in printed documents, paper forms, or electronic formats.

Conduct internal evaluations and inspections at least once a year to identify and correct nonconformities.

Organize management review meetings to evaluate leadership opinions regarding the quality management system.

Invite the ISSQ Quality Institute to conduct assessment activities and grant ISO 21001:2018 certification.

Contents of the Educational Management System – ISO 21001 Certification

To ensure consistent and high educational quality among institutions, ISO 21001 certification emphasizes several concepts related to educational management best practices, including:

• Educational quality depends significantly on lecturers and teachers.
• The educational approach should be learner-centered and value learners.
• Providing adequate resources and facilities.
• Learning programs and educational materials suitable for learners.
• A safe and convenient learning environment.
• Support from families and society.

From these concepts, educational institutions can further improve educational quality. In addition, organizations need to establish, implement, maintain, and continually improve the educational management system according to the following requirements:

• Determine the necessary inputs and intended outputs of processes.
• Determine the sequence and interaction of processes.
• Determine and apply criteria and methods necessary to ensure effective operation and control of processes.
• Determine necessary resources.
• Assign responsibilities and authorities for processes.
• Address identified risks and opportunities.
• Evaluate processes and modify them when necessary.
• Improve processes and the EOMS.
• Maintain documented information to support the operation of organizational processes.
• Retain documented information to provide confidence that processes are carried out as planned.

The above information provides useful insights into ISO 21001:2018 Certification – Educational Organizations Management System that enterprises should understand.

The ISSQ Quality Institute is always ready to accompany companies during the period of integration and development.

Please contact hotline: (+84) 981851111 or email: vienchatluong@issq.org.vn | tcvn@issq.org.vn. We are honored to serve our valued customers!

Published Date: 02/11/2022